Frequently Asked Questions

Everything you need to know about shopping with Cap-Z Australia.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while Express Post usually arrives within 1-3 business days depending on your location.

What is your return policy for headwear?

We offer a 30-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, hats must be in their original condition.

Are your products 100% authentic?

Yes, Cap-Z Australia only stocks 100% authentic merchandise from official brands including New Era, Mitchell & Ness, and 47 Brand.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery.

Do you offer international shipping?

Currently, we primarily ship within Australia and New Zealand. Please check our shipping page for the latest updates on international destinations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Buy Now Pay Later options including Afterpay and ZipPay.