Returns & Exchanges

At Cap-Z Australia, we want you to be fully satisfied with your headwear and apparel. If your purchase isn't quite right, you can return your items within 30 days of delivery for a refund or exchange, provided they are in original condition with tags attached.

1

Initiate Your Return

Log into our online portal with your order number and email address to select the items you wish to return and choose between a refund or a size exchange.

2

Package Your Items

Place the unworn items back into their original packaging, ensuring that all stickers and tags remain intact to avoid any processing delays.

3

Ship to Cap-Z

Affix the generated shipping label to your parcel and drop it off at any Australia Post location, keeping a copy of your tracking number for reference.

4

Processing and Refund

Once our warehouse team receives and inspects your return, we will process your refund or dispatch your replacement exchange within 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing